The “I’m sorry” formula

2017-11-25T22:33:01+00:00 November 28th, 2017|Uncategorized|

Whenever you need an effective and positively transformative apology, simply say:

I’m sorry…

That I…. {Describe what you did. Be specific. Avoid using the words “but” and “you”}

Next time I will…  {Describe an alternative, different behaviour. Be specific. Avoid using the words “no” and “not”.}

Will you forgive me?